Sent Another E-mail to the USDOJ in DC

Today I sent another e-mail to Mr Holder and the USDOJ again requesting an open investigation and a fair trial for the defendant. Need I say how disappointed I am that it takes so much effort and time to reach officials and try to get someone to investigate this case? I have been reading different reports on the web so I know that I'm not the only one needing help but don't you think, well, I think the USDOJ could at least have acknowledged my first e-mail by saying someone will be in touch. Since so many people are employed by the USDOJ there should be people to just deal with e-mails. Or use an automated reply.

I saw a video of Maxine Waters trying to help people in her district not lose their homes. She ran into the same problems that ordinary citizens do when trying to contact businesses by phone. If we reach a real person, that particular person can't give us information that we need, but connect us to someone else. Then the line is disconnected or if we reach someone we still get little or no help.

How did America get this bad? Or has it always been like this and I was naive to think our systems worked better - that our officials worked better than this??